PRIVACY POLICY

Heaps Good Nutrition respects your privacy and is committed to protecting your personal information.

This Privacy Policy explains how Heaps Good Nutrition collects, holds, uses and discloses personal information when you visit our website, contact us, purchase or use our services, participate in nutrition coaching or training, or otherwise interact with us.

Heaps Good Nutrition handles personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles where applicable.

1. Information We Collect

The information we collect depends on how you interact with Heaps Good Nutrition and the services you use.

We may collect:

Personal and contact information

  • name;

  • email address;

  • phone number;

  • date of birth or age;

  • country, location or time zone;

  • information provided through enquiries, applications, forms or bookings; and

  • communications with Heaps Good Nutrition.

Health, nutrition, training and lifestyle information

Where relevant to the services you use, we may collect information including:

  • health and medical history;

  • injuries, health conditions, allergies or intolerances;

  • pregnancy information;

  • medications or relevant medical advice;

  • dietary preferences and restrictions;

  • nutrition intake, food records or food photographs;

  • training and physical activity information;

  • weight, measurements, body composition or other progress information;

  • goals, lifestyle information and preferences;

  • assessment and check-in responses;

  • progress photographs where you choose to provide them; and

  • information you share with Heaps Good Nutrition coaches, trainers or team members.

We only collect health or other sensitive information where it is reasonably necessary for our services and permitted by law.

Payment and subscription information

We may collect information relating to:

  • services, programs or subscriptions purchased;

  • billing and renewal dates;

  • subscription status;

  • transactions;

  • failed or overdue payments; and

  • account administration.

Payment card information may be collected and processed directly by third-party payment providers or platforms. Heaps Good Nutrition does not necessarily receive or store your complete payment card details.

Website and technical information

When you use our website, we may automatically collect limited information such as:

  • IP address;

  • browser and device information;

  • pages viewed;

  • referral information;

  • website interactions;

  • cookies; and

  • analytics data.

2. How We Collect Information

We generally collect personal information directly from you when you:

  • visit or use our website;

  • contact Heaps Good Nutrition;

  • complete an enquiry, application, assessment or form;

  • purchase or subscribe to a service;

  • participate in nutrition coaching, training or another program;

  • communicate with a coach, trainer or team member;

  • complete check-ins or provide progress information;

  • upload information to a coaching or training platform;

  • subscribe to email or SMS communications; or

  • otherwise provide information to us.

We may also receive information through third-party platforms and service providers used to operate or deliver our services.

In limited circumstances, we may receive information from another person where you have authorised them to provide it or where permitted by law.

3. How We Use Your Information

Heaps Good Nutrition may use personal information to:

  • respond to enquiries and applications;

  • assess suitability for our services;

  • provide nutrition coaching, training and other services;

  • personalise services and support;

  • communicate with you;

  • administer accounts and subscriptions;

  • process payments;

  • manage access to programs and platforms;

  • manage coaching or training delivery;

  • allocate coaches or trainers where applicable;

  • monitor progress and provide support;

  • maintain appropriate business and client records;

  • improve our services, website and systems;

  • provide customer service;

  • respond to feedback, complaints or disputes;

  • send marketing communications where permitted;

  • protect the safety, security and legal interests of Heaps Good Nutrition and others; and

  • comply with legal, accounting, taxation and regulatory obligations.

Health and other sensitive information is used only for purposes permitted by law, including providing and managing relevant Heaps Good Nutrition services.

4. Access by Heaps Good Nutrition Team Members

Personal information may be accessed by authorised Heaps Good Nutrition team members where reasonably necessary to provide or administer our services.

This may include:

  • coaches;

  • trainers;

  • administrative staff;

  • business management personnel; and

  • other authorised team members involved in delivering or supporting our services.

Team members are expected to access only the information reasonably necessary for their role and to handle personal information appropriately and confidentially.

5. Third-Party Service Providers

Heaps Good Nutrition uses third-party platforms and service providers to operate the business and deliver services.

These may include providers of:

  • nutrition coaching platforms;

  • training platforms;

  • payment and subscription processing;

  • website hosting;

  • email and SMS communications;

  • forms and surveys;

  • cloud storage;

  • analytics;

  • accounting and administration; and

  • other technology or professional services.

We may provide personal information to these providers where reasonably necessary for them to perform services on our behalf.

Heaps Good Nutrition does not sell or rent your personal information.

We may also disclose personal information where:

  • you have consented to the disclosure;

  • disclosure is required or authorised by law;

  • disclosure is reasonably necessary to protect the rights, safety or legal interests of Heaps Good Nutrition or another person; or

  • another exception permitted by privacy law applies.

6. Overseas Storage and Processing

Heaps Good Nutrition operates from Australia and provides services to clients in Australia and internationally.

Some third-party technology providers we use may store, process or provide access to personal information from locations outside Australia.

Where Australian privacy laws apply, Heaps Good Nutrition will take reasonable steps required by law in relation to overseas handling or disclosure of personal information.

7. Marketing Communications

Where permitted by law, Heaps Good Nutrition may use your contact details to send information about:

  • services and programs;

  • offers and promotions;

  • resources;

  • business updates; and

  • other relevant marketing communications.

You may unsubscribe from marketing communications at any time using the unsubscribe option provided or by contacting Heaps Good Nutrition.

Opting out of marketing does not prevent us from sending service-related communications that are reasonably necessary to administer a service, account or subscription you use.

Heaps Good Nutrition does not use sensitive health information for direct marketing unless appropriate consent has been obtained or otherwise permitted by law.

8. SMS Communications

Where you provide your mobile number and applicable consent, Heaps Good Nutrition may send SMS communications relating to:

  • accounts and subscriptions;

  • services;

  • reminders and updates;

  • programs and offers; and

  • marketing communications.

Message frequency may vary and standard message or data charges may apply.

You may opt out of SMS marketing by replying STOP to an applicable marketing message.

For assistance, reply HELP where that functionality is available or contact Heaps Good Nutrition.

Heaps Good Nutrition does not sell or share mobile phone information with third parties or affiliates for their own marketing purposes.

9. Cookies and Analytics

The Heaps Good Nutrition website may use cookies, analytics and similar technologies to:

  • operate the website;

  • understand how visitors use the website;

  • improve functionality and user experience;

  • monitor website performance;

  • measure traffic and engagement; and

  • support marketing activities where permitted by law.

These technologies may collect information about your browser, device and interactions with the website.

You can manage cookies through your browser settings and any cookie-management tools made available through our website.

10. Testimonials, Reviews and Images

Heaps Good Nutrition may invite clients or customers to provide testimonials, reviews, photographs, progress images or other content for promotional use.

Providing this material for marketing purposes is voluntary.

Heaps Good Nutrition will obtain appropriate permission before publishing identifiable testimonials, progress photographs or similar personal content for promotional purposes.

Purchasing or participating in a Heaps Good Nutrition service does not, by itself, give Heaps Good Nutrition permission to publish your personal information, testimonial or images.

11. Security of Personal Information

Heaps Good Nutrition takes reasonable steps to protect personal information from:

  • misuse;

  • interference;

  • loss;

  • unauthorised access;

  • unauthorised modification; and

  • unauthorised disclosure.

Personal information may be stored electronically through Heaps Good Nutrition systems and authorised third-party service providers.

Access to personal information is limited to those who require it for legitimate business or service-delivery purposes.

While reasonable precautions are taken, no method of electronic transmission or storage can be guaranteed to be completely secure.

Where required by law, Heaps Good Nutrition will respond to eligible data breaches in accordance with applicable notification requirements.

12. Retention of Personal Information

Heaps Good Nutrition retains personal information for as long as reasonably necessary for purposes including:

  • providing and administering services;

  • maintaining appropriate business and client records;

  • resolving enquiries, complaints or disputes;

  • meeting accounting, taxation and legal obligations; and

  • other legitimate purposes permitted by law.

When information is no longer required and there is no legal or legitimate reason to retain it, Heaps Good Nutrition will take reasonable steps to destroy or de-identify it where required by law.

Ending a service or subscription does not necessarily mean all information relating to you can or will be deleted immediately.

13. Accessing or Correcting Your Information

You may request access to personal information Heaps Good Nutrition holds about you.

You may also request correction of information you believe is inaccurate, incomplete or out of date.

We may need to verify your identity before responding to a request.

There may be circumstances where privacy law allows or requires us to refuse access or correction. Where required, we will explain the reason for that decision.

14. Privacy Complaints

If you have concerns about the way Heaps Good Nutrition has handled your personal information, please contact us using the details below.

We will review your concern and aim to respond within a reasonable period.

If you are not satisfied with our response, you may have the right to lodge a complaint with the Office of the Australian Information Commissioner or another applicable privacy regulator.

15. International Users and Clients

Heaps Good Nutrition is based in Australia and provides services internationally.

If you are located outside Australia, privacy or data-protection laws in your location may also provide rights relating to your personal information.

Nothing in this Privacy Policy is intended to exclude any privacy or data-protection right that cannot lawfully be excluded.

16. Changes to This Privacy Policy

Heaps Good Nutrition may update this Privacy Policy from time to time to reflect changes to:

  • our services;

  • the information we collect or how we use it;

  • the technology platforms we use;

  • legal or regulatory requirements; or

  • our privacy practices.

The current version will be published on the Heaps Good Nutrition website with an updated effective date.

Where appropriate, we may also notify affected users or clients of material changes.

17. Contact Heaps Good Nutrition

If you have questions, requests or complaints regarding this Privacy Policy or how Heaps Good Nutrition handles personal information, please contact:

Heaps Good Nutrition
ABN 45 353 198 815
Email: hello@heapsgoodnutrition.com
Website: www.heapsgoodnutrition.com

Effective date: 18 August 2026
Version: v1.1